Operations, support and out-tasking services
Every system solution must be regularly maintained by competent experts in order to function properly in an ever-changing environment. Our operating, support and out-tasking services offer customers the ability to have certain tasks carried out by Enkom experts. Customers maintain full control over their systems and infrastructure, but have the flexibility to delegate individual tasks and processes to us. The scope of the services is defined in collaboration with the customer.
- Operation and support
- Cost optimisation
- Audits and assessments
- Performance and process optimisation
- Technical support
- Monitoring and remote maintenance
- Configuration management
- Performance management
- Infrastructure and network optimisation
- Data hosting and managed services
With tailored services, a dynamic organisation and clear processes, we assume responsibility for the reliability of your communication solution – and its continuous availability. We operate and maintain your communication infrastructure and guarantee seamless operation with our 24/7 service. Our support is rounded out with the continuous optimisation and further development of our services. Join us in our commitment to the following strategic success factors:
Our service desk is ready to help you 24 hours a day, seven days a week. All of the members of our support team are highly qualified, experienced and have the expertise necessary to isolate and resolve disruptions quickly.
Proximity to customers
We have five locations in Switzerland from which we can optimally serve all regions of the country. Our close proximity to our customers allows us to get the corresponding specialists on-site quickly so that they can intervene right away.
Our operating, support and out-tasking services are modular. This gives customers full transparency over our services and the resulting costs. Customers decide which operating services and processes to outsource.